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🌷 + AN EXTRA 5% OFF SPRING EDIT / USE CODE: SPRING25 🌷 Shop Now Calculating....
 
🌤️ 15% OFF BOOTS & TRAINERS 🌤️ Use Code: 15OFF
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Returns

We hope it’s love at first try, but, hey! If you’re not totally compatible - don’t worry, we get it, these things happen.

We accept returns within 28 days after the item(s) are received. 

The shoes or accessories must be unused, and come with all original packaging, please note due to hygiene reasons, earrings cannot be returned.

Shipping costs will not be refunded if:

  • You return part of the order, in this case the shipping will not be refunded (For example, if 2 pairs are ordered, and 1 is returned).
  • If you chose a delivery option other than standard (the standard shipping charge will be refunded, and not the extra cost for special delivery) 

UNITED KINGDOM

Please note, we will deduct £1.99 from you order on receipt of return. 

UK have 2 return options:

1. ASDA STORES

You can return your parcels at over 600 Asda stores in the UK

1. Fill in the returns form (included in each parcel) and place inside.

2. Each order will come with an ASDA TOYOU returns label, please attach this label to your parcel. (If you don't have a label, visit the ASDA website here to print a label at home or you can print one in store).

3. Take your labelled parcel to your closest ASDA, and to the ASDA TOYOU signposted returns point or hand the parcel to an ASDA employee (remember to include your returns note!)

4. Remember to keep hold of your receipt until you have received the refund

2. ROYAL MAIL POST OFFICE 

1. Fill in the returns form (included in each parcel) and place inside.

2. Inside each parcel is also a Royal Mail returns label, you can attach this to the outside of the parcel (remember to include your returns note inside)

3. Take the parcel to any Royal Mail Post Office and hand it to the counter.

4. They will scan the parcel and give you a receipt as proof of postage, please keep this receipt until your refund is with you - this is important!

Please allow up to 16 working days for the return to be processed.

INTERNATIONAL

You can return your order within 28 days of receiving your order for a full refund. Unfortunately, we are unable to cover the cost of international returns and the price may vary depending on the size and weight of your parcel.

In order to receive your refund please return your order to the following address:

TORQUE LOGISTICS - KOI FOOTWEAR

STANDBRIDGE LANE

KETTLETHORPE

WAKEFIELD

WF2 7YY

UK

It's important you keep a receipt of the postage to the depot, up until the refund has been issued, and to also fill in the returns form and include it in the parcel.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately we are unable to offer exchanges, our best advice would be to return for a refund, and then place another order for the correct size.

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